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Original topic:

Unable to use AirPlay feature in Samsung Q990C.

(Topic created: 09-26-2023 08:54 AM)
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samlasar
Asteroid
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Home Theater

I'm using Samsung 990C for last 5 months. Able to use AirPlay feature only for 2 times. I tried reset, add/remove to SmartThings App multiple times. It didnt worked. 

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Solution
samlasar
Asteroid
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Home Theater

Add+remove Device & Uninstall +Install Smart Things combo didnt worked. 

So, tried resetting the 990C SoundBar by pressing and holding together + & - Button for 5-7 seconds. A message "INT" will appear on the soundbar which shows that Reset is completed. 
After this, added the SoundBar to SmartThings App. 

Now able to AirPlay Samsung Q990C. 

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5 Replies
Samsung_Moderator
Community Manager
Community Manager
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Thank you for sharing this concern with us. I can understand how frustrating not being able to pair your devices. Since Airplay works a little differently from common Bluetooth. Does the display show “BT Pairing” or BT Ready? Take a look at the troubleshooting below and let us know if this helps. 
http://www.samsung.com/us/support/troubleshooting/TSG01110023/

samlasar
Asteroid
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I dont see any issue in Bluetooth connection.  I'm able to easily pair it with any devices. 

MAIN ISSUE IS WITH AIRPLAY - Airplay connectivity is quite easily and no need to spend time in pairing if  different people in same home want to connect to Speaker and play music using their own cellphone, if they are connected to same WiFi as Sound bar.  Though AirPlay feature is listed in Soundbar, unable to use it - is a worrying part...

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ScottDB
Astronaut
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Just to say it: Samsung's answer is weird, wrong, off point, and would seem to show a lack of knowledge on their part. AirPlay uses WiFi, not bluetooth. I got here because I too am having no luck trying to get my soundbar to stay connected to my home WiFi (which means no Airplay and no Alexa). The bar connects, and then within hours it is saying disconnected and the only solution is to remove it from Smartthings altogether and to set it up new.

If anyone could offer insight into how to resolve this, it would be much appreciated....

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samlasar
Asteroid
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Hi Scott, I have done this many times before starting this forum - removing the sound bar from SmartThings and adding it back. Let me try again. Planning to install SmartThings App after removing it. If either of these works, I'll post it here... Hoping for the best.
I have Sonos  Arc(with Subwoofer and Sonos one as surround) in living room for past 3 years. Haven't faced any issues with AirPlay. Hoping Samsung will get this addressed sooner. The quality of sound with Q990C is awesome.  

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Solution
samlasar
Asteroid
Options
Home Theater

Add+remove Device & Uninstall +Install Smart Things combo didnt worked. 

So, tried resetting the 990C SoundBar by pressing and holding together + & - Button for 5-7 seconds. A message "INT" will appear on the soundbar which shows that Reset is completed. 
After this, added the SoundBar to SmartThings App. 

Now able to AirPlay Samsung Q990C.