JUMP TO SOLUTION Solved

Original topic:

soundbar remote not working

(Topic created: 04-20-2022 04:40 PM)
userwHTvscyXQ0
Astronaut
Options
Home Theater

I can't control my soundbar remote. Face reads "Hello" and I can't move beyond that point.  I have no sound on TV now.  Have checked all connections and Turned it off with no results.

 

 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109856/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109856/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator