- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-09-2023 08:00 AM in
Home TheaterBrand new Q900C soundbar. TV is 85" Q8DT. I followed all of the installation steps and it has worked fine for a few days. Today though. The TV cannot see the soundbar. The soundbar is on and on wifi source but TV settings audio list does not show it. How can I fix this? How can I refresh the TV audio list?
Solved! Go to Solution.
1 Solution
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
10-09-2023 10:35 AM (Last edited 10-10-2023 07:05 AM by SamsungTam ) in
Home TheaterThank you so much for sharing! @kralcifer, the steps provided are correct. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this on a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
Send Message on Twitter
Send Message to Moderator
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
http://www.samsung.com/us/support/service/location
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-09-2023 09:02 AM in
Home Theater- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
10-09-2023 10:35 AM (Last edited 10-10-2023 07:05 AM by SamsungTam ) in
Home TheaterThank you so much for sharing! @kralcifer, the steps provided are correct. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this on a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
Send Message on Twitter
Send Message to Moderator
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
http://www.samsung.com/us/support/service/location
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-09-2023 11:59 AM in
Home TheaterLike I said, it was working fine for a few days then the glitch. I don't want to have to do those steps every time it glitches. Nothing changed in my network setup. No other devices in my home require such corrective measures.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-09-2023 12:00 PM (Last edited 10-09-2023 12:00 PM ) in
Home TheaterMaybe the Samsung TV should provide a refresh button, or if the soundbar says it is on wifi but actually isn't then that needs fixing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-10-2023 08:10 AM in
Home TheaterThe Community Manager accepted solution isn't accurate or helpful for my scenario.
Here's more info in case it helps others:
I noticed that the problem was the soundbar because, when turning it on, it scrolls "wifi disconnected". The general fix for that is to restore to factory defaults and re-add in SmartThings app. Steps:
- circle button to power on soundbar
- hold down plus and minus buttons for 5 seconds to reset, unit will say "init"
- meanwhile SmartThings for me had said the soundbar was offline. After resetting the sound bar, the app noticed the "new device" and asked to add it
- The add was much faster:
- step one offered my existing wifi network
- step two press minus button to know it is the soundbar you are working with
- step three registration I guess recognized it was already registered so went fairly fast
- In SmartThings, it re-matched up with the previous device, i.e. didn't make an additional device.
- The TV then automatically picked up the soundbar upon turning it on which was also fast and nice.
Main takeaway for me is that the soundbar shouldn't get stuck / stay in a disconnect. It doesn't seem to retry hard enough. But the steps to get it back weren't the worst thing in the world.