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All 5 Ignitors on my NX60A6511SS/AA Gas Range

(Topic created: 11-28-2023 03:40 PM)
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Pattinmaine518
Astronaut
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Kitchen and Family Hub

All 5 ignitors on my NX60A6511SS/AA gas range just stopped working. No clue why. Im able to manually light them and use them but it seems odd all 5 ignitors dont work at once. 

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SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I agree that it is odd for them all to go out! There are a couple of things that you can check to see if we can get this corrected. First, if the oven's igniter does not spark, confirm that the range is plugged into a working outlet and that the circuit breaker is not tripped. (Sometimes if there's a power surge or outage, it can trip the breaker partway causing things to not work properly)

However if the oven's igniter sparks but does not ignite, contact your gas company or a professional installer to verify the gas supply is properly connected and turned on.

 

If the issue still persists after checking those things out, service is recommended.

Please feel free to contact us directly using any contact method listed below if needed in this regard:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number

Calling into Samsung directly at 1-800-SAMSUNG (1-800-726-7864)

or

Use the following link to locate a service center near you:   https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I agree that it is odd for them all to go out! There are a couple of things that you can check to see if we can get this corrected. First, if the oven's igniter does not spark, confirm that the range is plugged into a working outlet and that the circuit breaker is not tripped. (Sometimes if there's a power surge or outage, it can trip the breaker partway causing things to not work properly)

However if the oven's igniter sparks but does not ignite, contact your gas company or a professional installer to verify the gas supply is properly connected and turned on.

 

If the issue still persists after checking those things out, service is recommended.

Please feel free to contact us directly using any contact method listed below if needed in this regard:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number

Calling into Samsung directly at 1-800-SAMSUNG (1-800-726-7864)

or

Use the following link to locate a service center near you:   https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.