Bespoke refrigerator custom panel

[Bnawrocki]

Has anyone been able to upload a picture and order custom panels for their refrigerator after it has already been purchased.  Just doesn’t seem like it should be this hard

[GaryB82]

This should help
https://www.samsung.com/us/home-appliances/bespoke/refrigerators/mybespoke/custom-panels/

[Bnawrocki]

GaryB82,

Thanks for the reply. I have tried to use that site. It will take you through the process but once you hit the add to cart button, it returns a page that says your cart is empty. There has to be a way to do this. 

[GaryB82]

That's the only way that I know how to sorry

[userH6qUBxWYJ2]

I'm having the same issue with the cart being empty after going through the process.  Has anyone figured out how to add the the custom panels to your cart?  

[Fergyness]

I just spoke with someone in chat about this, and two people on the phone from support - one said it’s a “glitch” that they are aware of but it does not seem they are making any attempt to fix, and those I spoke with on the phone said they cannot help to process an order of these over the phone. So the entire custom panel process is completely unusable. I am not sure why they would have this option if you can’t actually follow through to order. Extremely disappointed. 

[JackBenjamin]

I bought the fridge just to use custom panels litterally just because of that feature I have tried everything every support number chat email and all sorts of different devices and browsers nothing works and I am incredibly upset an stuck with a 5000 dollar fridge I don't want now.

[Bnawrocki]

I feel your pain.  Support has been useless.  This has to matter to someone somewhere within Samsung.  

[Amele10]

I am not able to order the custom panels on the Samsung website either. I also bought the fridge for the custom panel feature. Samsung's customer service/chat help has sent me in circles to different departments for months now. The ice maker is not working as well. The customer service sent me a link to the ice maker trouble shooting section of the manual which I had already referenced and gone through the steps myself. It still isn't working and It's going to take a miracle to get Samsung to get someone out to help fix it. 

[apm1]

This is so frustrating! I spent hours picking out and designing my custom panels only to find NO way of ordering them. I talked to several customer support specialists and just keep getting transferred to different departments. It seems like they are marketing a product that doesn't exist in the hopes you will buy a fridge and then give up on the custom panel.