Original topic:

Broiler cycling

(Topic created: 07-31-2023 06:28 AM)
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bobc1215
Constellation
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Kitchen and Family Hub

When we are baking I hear the broiler ingnite and then shut down regularly.  The oven burner remains constant, but I am concerned of that constant ignite and shut down on the broiler.  Feeling it is a safety hazard and about ready to send to the scrapyard after just 2 years.  Samsung quality is questionable at this time.

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand your concern here. It's possible that what you're hearing is actually one of the fans engaging throughout the cooking cycle. I am providing the following link to our guide on fan noises in the oven. 

https://www.samsung.com/us/support/troubleshooting/TSG01001942/

I would also like to provide this next link that has some additional information on other possible sounds you may hear from the oven. 

https://www.samsung.com/us/support/troubleshooting/TSG01110180/

However, if after looking over this information, you're sure it is the broiler engaging repeatedly, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/