Original topic:

Broken Ice Maker Auger

(Topic created: 03-13-2024 07:06 AM)
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yalebdh62
Astronaut
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Kitchen and Family Hub

I have a broken auger on my Ice Maker. I have discussed with the Chat support and have been told that there are no known recalls on this, and I'm 13 days out of warranty so they can do nothing to help under a Safety Concern. A chunk of my auger broke off and was in my cup. If this happened to a child it could have been very dangerous. Suggestions?

NOTE: I have better pictures but this was the highest quality image the post would allow me to attach. I can share better pictures of this concern.Auger1.gif

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! If you are looking for parts for this please visit samsungparts.com. But I would recommend using the following link to get set up for service: https://www.samsung.com/us/support/service/locations/

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notforhire
Honored Contributor
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Kitchen and Family Hub

replace the augur if you're able. if not, replace the entire unit (obviously, not the ice maker, just the container with the augur).

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! If you are looking for parts for this please visit samsungparts.com. But I would recommend using the following link to get set up for service: https://www.samsung.com/us/support/service/locations/