JUMP TO SOLUTION Solved

Original topic:

Cannot reconnect cooktop to smarthings after deleting it from the app

(Topic created: 06-07-2023 03:57 PM)
1087 Views
owl2
Constellation
Options
Kitchen and Family Hub

Decided to delete and reconnect my cooktop in Smarthings app. Now I regret it.

Trying to repeat all the steps as per manual:

- Enable AP mode - Done

- Connect my mobile to Cooktop AP WiFi - Done

- Return to Smartthings app - Done

- Wait for connection to be finalised("Connecting to your device"message displayed) - FAIL. Error message - "Something went wrong" Error code - 11-001 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hey there! I would suggest reaching out to our Smart Things Department either at 866-813-2404 or https://community.smartthings.com/

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hey there! I would suggest reaching out to our Smart Things Department either at 866-813-2404 or https://community.smartthings.com/