Original topic:

Cooktop error code d0

(Topic created: 08-22-2022 10:52 AM)
userhJ9NZKDY3z
Constellation
Options
Kitchen and Family Hub

 

Samsung cooktop error code d0

nothing I do clears it!

 

 

 

2 Replies
GaryB82
Samsung Care Ambassador
Options
Kitchen and Family Hub

ITs suggested to disconnect the power to the cook top for 30 sec and make sure no water or anything is pressing a button 

CODE: d0  
PROBLEM: Stuck button error 
FIX: The panel detects a button is being continuously touched. This can happen if the panel is wet or if something actually is continuously touching the panel. Make sure the panel is clear of any debris or water droplets, and then restart the cooktop using the Power button. 

 

 


If you've found my post to be helpful, Please like the post.
If my response resolved your issue, please press the Like and ✓ to Accept as Solution button.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thanks for asking about this. As @GaryB82 said, this is a "stuck button" error. If you've tried the troubleshooting steps GaryB82 provided, but you're still getting the error code, then service would be the next step. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/cooktops/