Original topic:

Dishwasher 5C Error Code / Draining Correctly

(Topic created: 02-05-2023 06:46 AM)
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dw3123
Constellation
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Kitchen and Family Hub

The dishwasher is generating a 5C code but is draining fine.  I have cleaned every hose in the drain path, verified that there is nothing restricting the impeller, and replaced the filter (it was nasty). the power was removed for about 4 minutes to reset it as well.  still getting the 5C during a test cycle.  I am looking for information on what is used to sense how the drain is working.  anyone have this information?

 

 
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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for asking about this! It sounds like you've already been through the recommended troubleshooting steps for the 5C error code.

https://www.samsung.com/us/support/troubleshooting/TSG01002074/

Since the error code is still appearing after these steps, it is likely the sensor needs to be replaced. For this, we would recommend setting up service with one of our authorized service centers. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/dishwashers/