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‎02-01-2023 11:48 AM (Last edited ‎02-06-2023 06:54 AM by SamsungJecca ) in
Kitchen and Family HubWe recently bought a four-door Samsung refrigerator (RF29A9771SR/AA). However, whenever the top left door is opened, the right door also gets pulled with the left door. The doors are also supposed to close with a slight push but that does not happen also. The installer and Samsung technicians came and examined the problem and said that they cannot repair it! Meaning that I have to live with a refrigerator that is defective to begin with. Just for curiosity I went to several refrigerator show rooms and found that similar type of refrigerators do not have that issue. Any suggestions to resolve this issue are welcomed.
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‎02-05-2023 06:38 AM in
Kitchen and Family HubHi there, I'm so sorry to hear you've had such a difficult start with this beautiful refrigerator. It sounds like the doors may just need a little adjusting. But not to worry, this is a pretty easy process. In fact, we've included steps on how to do this beginning on page 32 of the user manual: https://downloadcenter.samsung.com/content/UM/202108/20210824181537497/DA68-04023J-02_MANUAL_USERS_E...
Please let us know if this helps!