Original topic:

Familyhub's Smartthingss video widget for Ring

(Topic created: 10-12-2023 12:34 AM)
1039 Views
rakeemrakeem
Constellation
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Kitchen and Family Hub

After the update of the Familyhub, the Smartthing video widget no longer shows the Ring video.

I bought this fridge for this use case, and now, Samsung suddenly shuts it down. Who would imagine a software upgrade will actually downgrade a feature??

This is unacceptable. 

When will this feature be deployed?

 

4 Replies
LongHiker
Legendary Samsung Care Ambassador
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Kitchen and Family Hub

@rakeemrakeem Have you reached out to Ring to see if they have a solution? It is very possible that they need to update their app/driver to support the latest update. 

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Mashuri
Asteroid
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Kitchen and Family Hub

Ring is directing customers with this problem to Samsung because the app is written by Samsung. 

"Hi neighbors. The Ring app on the Samsung Refrigerator is created by and maintained by the Samsung team. This is why it is visible on your IOS or Android devices, but not your Samsung Refrigerator. …"

The feature works on all other platforms - just not the fridge.

Is anyone at Samsung working on a fix?

user2jmrGIscuO
Astronaut
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Kitchen and Family Hub

Any update for this issue?