Original topic:

Faulty refrigerator with back wall freezing

(Topic created: 07-14-2022 06:35 AM)
Kitchen and Family Hub

I know that this has been an issue with many Samsung refrigerators and I hear that there is no recall on this.  I have got this repaired a few times, and it comes back to the same problem where the fan freezes and stops refrigerating.  The model is RF24FSEDBSR.  I had warranty through Sears for four years during which I had it repaired once and yet the same issue.  Had to get it repaired through a local service rep one  a few times, and the issue does not go away.

1 Reply
Community Manager
Community Manager
Kitchen and Family Hub

Hello, I can certainly understand the concern with your refrigerator freezing in the back. I do have this link to our guide on what steps to take if this happens: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compart...

Once these steps are completed, if the refrigerator is still freezing, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/