I have a rf18a5101sr fridge/freezer and it keeps running a defrost cycle I am guessing, and causes my food to thaw out. I have already tried trouble shooting this with customer support and resetting the fridge has not helped. Is there a way to turn off this auto defrost setting?
Hello! Thank you for reaching out! I understand how this can be frustrating with your fridge having these issues. Since this is occurring you can try the following information: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooli.... If this doesn't help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Have you read your user manual? I read on Google that there's a button you push that will beep to know that defrost is off but may not be accurate. Here is the user manual it requires you to download it. https://www.samsung.com/latin_en/support/model/RF18A5101SR/AA/
Frost free freezers cycle defrost mode on and off throughout the day. If your freezer is not exiting defrost mode, that's a problem that should be addressed by Samsung if the unit is under warranty. If there is a way to disable the defrost mode, you will have to manually defrost the freezer periodically. I don't think you can accidentally turn on defrost mode under normal use. This sounds like a sensor issue or maybe a bad seal that your freezer is not properly closing, or air is getting in.
Hello! Thank you for reaching out! I understand how this can be frustrating with your fridge having these issues. Since this is occurring you can try the following information: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooli.... If this doesn't help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
