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Original topic:

How do you enter the Engineering menu on the Family Hub Fridge after latest update?

(Topic created: 08-05-2021 08:59 PM)
userF4LqNJT1fb
Astronaut
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Kitchen and Family Hub

I need to run a forced defrost. Previously you could do this through the Engineering Menu (Open Fridge Manager app and tap the top corners in sequence... left right left right left right... all within 3 seconds.)

After the latest software update this does not work anymore.

How is it accessed now?

Thanks

 

7 Replies
Solution
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Hello! Please try the steps outlined in this video: Link

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usersBI2ApKXGw
Constellation
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Kitchen and Family Hub

This link has nothing to do with the question or solving the issue.

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user2haumVzSde
Astronaut
Options
Kitchen and Family Hub

Hello,

 

These links do address the issue. 

How do you enter engineering mode with the new software update?

I need to defrost the faulty icemaker.

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userDB5RqZO1y5
Astronaut
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Kitchen and Family Hub

This link does not answer the above question

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usersBI2ApKXGw
Constellation
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Kitchen and Family Hub

I have the exact same issue. Old way of entering engineer mode to force defrost no longer works since update. Link provided by SamsungGill has nothing to do with entering engineer mode and force defrosting icemaker.

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kat2017
Astronaut
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Kitchen and Family Hub
Same issue... has anyone been able to get through?
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userDB5RqZO1y5
Astronaut
Options
Kitchen and Family Hub

Same problem, anyone able to figure out? 

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