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Original topic:

Ice Maker crushes all ice in bucket

(Topic created: 05-24-2022 06:34 AM)
userv3x0DqHIoB
Astronaut
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Kitchen and Family Hub

I Have the RF28T5001SR Refrigerator with ice maker in bottom freezer. It keeps breaking the ice over and over until you only have a few full size cubes in the tray. Is there anyway to stop this?

2 Replies
MrPhotoMoto
Comet
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Kitchen and Family Hub
Buy a new fridge
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Thanks so much for asking about this. I do have the following link to some troubleshooting steps you can take when there is only crushed ice in the ice maker. https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-...

Once these steps are completed, if you still do not have whole cubed ice, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different  that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/