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Jet Bot AI + vacuum Something caught in wheel

(Topic created: 01-06-2024 11:59 AM)
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Kitchen and Family Hub

My vacuum won't work and constantly says something is caught in the right wheel. There is nothing caught in the wheel. What can I do. I talked to Samsung support and they said it's warranty expired in March 2023 even though I bought it and registered it in June 2023. So they won't honor the warranty or stand behind their product. Is there a hard reset on the vacuum that may fix it?

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Samsung_Moderator
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Kitchen and Family Hub

Hello there, and thank you so much for reaching out to the Samsung Community. I definitely understand your concern regarding the vacuum not working properly and would love to assist you with this aspect as well as look into your warranty for you.

 

Regarding the "stuck in wheel" error, we encourage you to review this troubleshooting article for additional assistance here- https://www.samsung.com/us/support/troubleshooting/TSG01001935/#powerbot-displays-a-code

 

And please reach out to us via private message with your model code and serial number included for the warranty review. We ask for you to please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you, and thank you for being a valuable part of the Community. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello there, and thank you so much for reaching out to the Samsung Community. I definitely understand your concern regarding the vacuum not working properly and would love to assist you with this aspect as well as look into your warranty for you.

 

Regarding the "stuck in wheel" error, we encourage you to review this troubleshooting article for additional assistance here- https://www.samsung.com/us/support/troubleshooting/TSG01001935/#powerbot-displays-a-code

 

And please reach out to us via private message with your model code and serial number included for the warranty review. We ask for you to please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you, and thank you for being a valuable part of the Community.