Microwave stopped heating!

[Mark Ira]

I have a Microwave model ME11A7710DS that has stopped heating. Everything comes on. The turntable works. But no heat. Is the magnetron dead, or could some demo setting have been accidentally turned on?

[GaryB82]

I would suggest contacting support they would be able to better provide assistance for this issue
https://www.samsung.com/us/support/contact/

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I see how this can be frustrating with your microwave not heating. I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01001963/. If this does not help then this will be something that will require service. As for it being in demo mode there will be a step in the troubleshooting that should help if its in demo mode.

Depending on your warranty you will have a couple of options for service.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/