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4 weeks ago in
Kitchen and Family HubHello,
While my mother was cooking the other day, she turned the cooktop burner on to start heating up a pot, she suddenly heard a loud pop and she noticed that the glass had cracked. The Stovetop is barely a year old and I’m not sure how I’d go about getting it fixed for us.
 
Solved! Go to Solution.
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4 weeks ago in
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3 weeks ago in
Kitchen and Family HubSame thing happened to my mom. She turned the cooktop burner on to start heating up and she suddenly heard a loud pop and noticed that the glass had cracked. She purchased her model Ne63a6511s on May 2023.
Have you seen the 2022 post below? They marked it as solved.
 
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3 weeks ago in
Kitchen and Family HubHello! Thank you for reaching out! I see how this can be frustrating with this occurring. As you are having these issues this is something that will require service, please feel free to either reach out to us directly via our moderators, or by calling in directly at 1 (800) 726-7864 with your full model and serial number so that we may look at this on a case by case basis.
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