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‎11-16-2020 02:09 PM (Last edited ‎06-02-2023 05:49 PM by SamsungAl ) in
Kitchen and Family HubWe recently bought the electric range and we noticed that if we mistakenly press any button ( self clean) or timer..the panel goes unresponsive. We have to remove the prower and reset to enable the function of the panel. Can you help us what we are missing in the settings ?
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‎11-16-2020 06:53 PM (Last edited ‎11-18-2020 12:22 PM by MsBri1 ) in
Kitchen and Family HubTake a look at the troublehsooting steps listed in the following link and see if they work out for you 🙂 https://www.samsung.com/us/support/troubleshooting/TSG01110172/#self-clean-or-other-buttons-do-not-l...
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange process.
- If you have an extended warranty you can reach out to them to have service processed.
You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎11-16-2020 06:53 PM (Last edited ‎11-18-2020 12:22 PM by MsBri1 ) in
Kitchen and Family HubTake a look at the troublehsooting steps listed in the following link and see if they work out for you 🙂 https://www.samsung.com/us/support/troubleshooting/TSG01110172/#self-clean-or-other-buttons-do-not-l...
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange process.
- If you have an extended warranty you can reach out to them to have service processed.
You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎11-29-2020 01:01 PM in
Kitchen and Family HubWe have the exact same issue with the exact some model. Controls lock; we cannot turn of the oven.
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‎12-04-2020 07:14 AM in
Kitchen and Family HubOurs stops working every 6 days and we have to power cycle it. For amlost $1000 we shouldn't have this issue!!
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‎12-29-2020 01:58 PM in
Kitchen and Family HubSame issue here too
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‎02-02-2021 09:01 AM in
Kitchen and Family HubIf you follow the link to the solution it states that it can be fixed with a firmware version, anyone know the correct version? I don't have update firmware button available and my version is 20091400 but I still get the issue occasionally.
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‎02-02-2021 12:12 PM in
Kitchen and Family HubI would be happy to look into this. Are you using the NE63T8111SS range as well?
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‎02-10-2021 04:55 AM in
Kitchen and Family HubDo you have a confirmed fix for this? Let me know.
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‎02-10-2021 04:54 AM in
Kitchen and Family HubI have the same exact problem, have you had an issues lately? I have the same smart things firmware version 20091400. My range was blinking one morning and timer chime completely changed, seems like samsung pushed me a system update? Since then havent had and issue for a couple weeks. Let me know.