NSI6DG9500MTAA oven light not working when door open

[OldLadyWho2]

The manual says it comes on when the oven door is opened. I find that to be true only when the oven is on and after it has been turned off and I keep it open to let heat escape during the winter. If it hasn't been used, when I open it to change a rack position, it does not come on! I figure it is just one more manual error. Anyone else seeing this? 

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I would recommend making sure the setting is on. Please go to page 31 of your user manual using the link below. Also, if this doesn't help, replacing your light in the range would be recommended. The last option would be service. Depending on your warranty, you will have a few options. 

https://downloadcenter.samsung.com/content/UM/202502/20250217165056992/O_01._IB_FULL_NE9100D_NSI6DB9...

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/