Original topic:

Order Canceled by Samsung

(Topic created: 05-03-2023 08:51 PM)
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RebeccaWhitworth
Constellation
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Kitchen and Family Hub

We ordered a Bespoke Refrigerator, Washer, & Dryer on March 21st with original delivery scheduled for April 4th. The night before we received an emailed that part of our order was canceled. We never received any of the products ordered and had to go purchase them on our own through a retailer. We have been trying to get an answer as to when we will get a refund but always get the same answer that it has been prioritized or escalated and they are working on it. It has been a month since someone at Samsung canceled the order without our consent. Can someone please tell us how to get help to get this resolved?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the frustration with not getting your order in a timely manner. However, as this is a peer to peer, user forum, we are only able to provide troubleshooting steps and how to use guides. For assistance with purchase orders and deliveries, you'll need to reach out to our E-Commerce team. You can reach them directly by calling 1-855-726-8721. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the frustration with not getting your order in a timely manner. However, as this is a peer to peer, user forum, we are only able to provide troubleshooting steps and how to use guides. For assistance with purchase orders and deliveries, you'll need to reach out to our E-Commerce team. You can reach them directly by calling 1-855-726-8721.