That sounds a bit frustrating! Have you reset the screen itself as well as making sure your fridge is connected to the internet?
Out of curiosity, was this fridge purchased in the US? My system is bringing this model up as an international model. Support for US products is the focus of this forum. In the event that you did purchase your fridge outside the US, we kindly suggest that you use this link to look for a support team in the area where your product was manufactured: https://www.samsung.com/us/common/visitlocation.html
Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.
