Original topic:

Plastic shavings in ice

(Topic created: 07-03-2022 04:07 PM)
userW7a2YB9wK1
Constellation
Options
Kitchen and Family Hub

Hello.

I cannot eat our ice anymore.

Plastic pieces in ice.

RF24R7201SR

Please advise.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello, I can definitely see the concern with having plastic pieces in your ice. That's not supposed to happen. We would like the opportunity to speak with you directly about this to determine the best resolution available at this time. If you would, please reach out to one of the moderators here by clicking our name, and then selecting private message. In your message, please include the full model and serial numbers for your refrigerator, as well as any additional information about this issue. We thank you for reaching out about this, and are happy to work with you to find the best solution. 

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3 Replies
Oxford
Supernova
Options
Kitchen and Family Hub
How old is it? Is it still under warranty? If so, I would pursue a warranty solution.
0 Likes
Reply
DanG92263
Neutron Star
Options
Kitchen and Family Hub
Do you change the water filter regularly?
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello, I can definitely see the concern with having plastic pieces in your ice. That's not supposed to happen. We would like the opportunity to speak with you directly about this to determine the best resolution available at this time. If you would, please reach out to one of the moderators here by clicking our name, and then selecting private message. In your message, please include the full model and serial numbers for your refrigerator, as well as any additional information about this issue. We thank you for reaching out about this, and are happy to work with you to find the best solution.