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Original topic:

RF260BEAESR/AA will not automatically harvest ice.

(Topic created: 05-09-2024 04:19 PM)
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SeniorBill
Constellation
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Kitchen and Family Hub

We have a Nov 2019 RF260BEAESR/AA refrigerator. The ice machine no longer automatically dumps ice. It will harvest if I push the reset/test button. The refrigerator will sound a single ding-dong after the ice maker tray finishes refilling. I have replaced the water filter. There are no error codes seen. I have also unplugged the refrigerator for 5+ minutes to reset it. The freezer temperature is ~ -10 degrees F.

 

Could it be a bad ice machine alone or more? If it’s the ice machine itself, replacing it is NBD

 

Thanks

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can see how this can be frustrating with your ice maker not working properly. I would recommend trying the steps in the following link.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001012/

 

If this does not help then service would be recommended. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can see how this can be frustrating with your ice maker not working properly. I would recommend trying the steps in the following link.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001012/

 

If this does not help then service would be recommended. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/