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Original topic:

Refrigerator Control Panel Lights not working

(Topic created: 06-05-2022 06:56 AM)
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usersrJTPdJowl
Constellation
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Kitchen and Family Hub

I have a refrigerator RS277 (full model code RS277ACBP/XAA) whose control panel lights are faded out. Fridge and freezer remain cool.

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there! Thanks so much for letting us know about this. If the lights on your display panel are not lighting up at all, I recommend following the steps in this link: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-screen...

However, if the lights are just dimmer than they used to be, OR if the troubleshooting steps above do not resolve the issue, then we would recommend service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/