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Refrigerator Not Working with Only Fridge and Freezer Lights On Control Panel

(Topic created: 09-25-2023 06:49 AM)
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ss3336
Astronaut
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Kitchen and Family Hub

Fridge.jpgHi, I just moved in a new property with a Samsung refrigerator rs27t5200sr. The refrigerator doesn't work. On the control panel, only Fridge and Freezer lights are on. I pressed other buttons and tried to stay on for 3 seconds. No reaction at all. 

How can I "wake" up the machine? 

The refrigerator seems several years old. How can I get help from Samsung? I am in New Mexico.  

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for reaching out about this. I can certainly understand the concern with not being able to control or cool your refrigerator. I've got a couple links that should be able to help resolve this. First, let's get your control panel fully functioning again. This link will walk you through what steps to take when the control panel is not responding: 

https://www.samsung.com/us/support/troubleshooting/TSG01202605/

Next, I have a link to our step-by-step guide on temperature issues in the refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001027/

However, once these steps are completed, if the fridge is still not cooling or the panel is not responding, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/