Original topic:

Replace HUB w/NEW HUB

(Topic created: 07-16-2024 03:36 PM)
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Samsung_weF6YHV
Constellation
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Kitchen and Family Hub

We purchased the Family HUB seven years ago!  Now, the technology is old and does not function!  We paid top dollar for this refrigerator and feel cheated.  We would like to exchange it for a new one.

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! I understand how you may feel this way, but as time progresses, technology advances. At the time of your purchase depending on what model you purchased it was the top of the line at the time. As 7 years have passed newer models have come out. If you wish to purchase one you can do so on our website samsung.com or any local retailer.

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I understand how you may feel this way, but as time progresses, technology advances. At the time of your purchase depending on what model you purchased it was the top of the line at the time. As 7 years have passed newer models have come out. If you wish to purchase one you can do so on our website samsung.com or any local retailer.