We've only owned this refrigerator for a couple of years and now the ice door opens and closes by itself when I open the refrigerator door. Why is this happening to such a new appliance. I thought Samsung would be better quality.
Hi there, I am so sorry to hear about the dispenser issue and would encourage you to give this troubleshooting article a try- https://www.samsung.com/us/support/troubleshooting/TSG01209062/ focusing on the ice does not dispense portion. If the troubleshooting article is unhelpful to resolve this issue the next recommendation is to have the unit serviced by a technician. You can use this service link to locate a local provider- https://www.samsung.com/us/support/service/ or send the full model code and serial number in a private message to one of our moderator's for service option review through Samsung.
Hi there, I am so sorry to hear about the dispenser issue and would encourage you to give this troubleshooting article a try- https://www.samsung.com/us/support/troubleshooting/TSG01209062/ focusing on the ice does not dispense portion. If the troubleshooting article is unhelpful to resolve this issue the next recommendation is to have the unit serviced by a technician. You can use this service link to locate a local provider- https://www.samsung.com/us/support/service/ or send the full model code and serial number in a private message to one of our moderator's for service option review through Samsung.
