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Samsung refrigerator RF28R7201SR ice door opens/closes by itself

(Topic created: 04-22-2022 06:45 AM)
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We've only owned this refrigerator for a couple of years and now the ice door opens and closes by itself when I open the refrigerator door. Why is this happening to such a new appliance. I thought Samsung would be better quality.

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Samsung_Moderator
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Hi there, I am so sorry to hear about the dispenser issue and would encourage you to give this troubleshooting article a try- https://www.samsung.com/us/support/troubleshooting/TSG01209062/ focusing on the ice does not dispense portion. If the troubleshooting article is unhelpful to resolve this issue the next recommendation is to have the unit serviced by a technician. You can use this service link to locate a local provider- https://www.samsung.com/us/support/service/ or send the full model code and serial number in a private message to one of our moderator's for service option review through Samsung. 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, I am so sorry to hear about the dispenser issue and would encourage you to give this troubleshooting article a try- https://www.samsung.com/us/support/troubleshooting/TSG01209062/ focusing on the ice does not dispense portion. If the troubleshooting article is unhelpful to resolve this issue the next recommendation is to have the unit serviced by a technician. You can use this service link to locate a local provider- https://www.samsung.com/us/support/service/ or send the full model code and serial number in a private message to one of our moderator's for service option review through Samsung. 

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