Original topic:

Samsung refrigerator

(Topic created: 11-04-2024 09:09 AM)
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EIDJR
Constellation
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Kitchen and Family Hub

Samsung model rh22h9010sr/aa. I purchased the above refrigerator 5 years ago and it has given me good service until now. The freezer side was set to 2 degrees Fahrenheit but the temperature inside is consistently reads minus 10 degrees according to two different thermometers.  I tried raising the temperature to its maximum 5 degrees Fahrenheit and it does not make a difference. Occasionally frost will accumulate in the freezer. Can you point me in the right direction to resolve this matter?

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user_ams007
Planetary Samsung Care Ambassador
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I was able to find some support documentation to help and see if this fixes your issue

https://www.samsung.com/ae/support/home-appliances/there-is-ice-or-frost-in-the-refrigerator-or-free...
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EIDJR
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Kitchen and Family Hub

Thanks for your quick reply, but none of the solutions in your link fixes the issue. Thanks again.

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user_ams007
Planetary Samsung Care Ambassador
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I was hoping that the information would help resolve the issue, I recommend you contact Samsung Support directly to see if they have more detailed information on fixing the problem with your freezer, The phone number is
+1 800-726-7864

I hope they can help you fix this issue, Frost can definitely ruin your frozen foods. Please feel free to contact me with any other questions or concerns
EIDJR
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Thanks for the info. If I get a solution, I will let you know.

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