The lower left side of my freezer in my refrigerator stopped working. Initially it was producing less ice. Then I noticed the ice was melting. Now it is not getting cool or cold at all. Doesn't matter what temp I change it to is doesn't get cold let alone cold enough to freeze anything. It was purchased September 2021 after moving into my current home. Bought direct from Samsung. Never had any issues until now.
Hello@useraNitjBIf0V! Thank you for reaching out! You can try the information from the following information: https://www.samsung.com/us/support/troubleshooting/TSG01001027/. If this doesn't help then this will be something that will require service. You may have a few options please see below.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Unfortunately, it does sound to me like a technician visit might be needed to determine the cause and advise on your repair options. Even though your unit is likely out of warranty by now, I believe Samsung can still help you get in contact with an authorized technician in the area, so I recommend reaching out to them first to see what they have to offer.
(Note. This is by no means a definitive answer. I suggest you continue to search for possible solutions on the web, in addition to these forums. Might be something you can fix yourself. If you need parts, you can check on https://samsungparts.com/)
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Hello@useraNitjBIf0V! Thank you for reaching out! You can try the information from the following information: https://www.samsung.com/us/support/troubleshooting/TSG01001027/. If this doesn't help then this will be something that will require service. You may have a few options please see below.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
