Original topic:

Wall oven temp.

(Topic created: 04-30-2023 07:49 AM)
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Maya18
Constellation
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Kitchen and Family Hub

Hello, 

My new oven, MV51K660S,  does not bake properly. The temperature is correct and so is the racks position. It takes more than twice longer than the recipe calls for (or my old oven). It is terribly pronounced when 2 oven racks are being used. I have been using convection baking. Any ideas how it can be resolved?   

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Thank you,

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely understand how frustrating it can be to have an oven that's not cooking properly. But not to worry! We have a handy guide (linked below) to walk you through what steps to take to get your oven cooking and baking at the right temperatures again. 

https://www.samsung.com/us/support/troubleshooting/TSG01204529/

However, once these steps are completed, if the oven temperature is still not right, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/wall-ovens/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely understand how frustrating it can be to have an oven that's not cooking properly. But not to worry! We have a handy guide (linked below) to walk you through what steps to take to get your oven cooking and baking at the right temperatures again. 

https://www.samsung.com/us/support/troubleshooting/TSG01204529/

However, once these steps are completed, if the oven temperature is still not right, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/wall-ovens/