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Original topic:

Will my Family Hub Software Update Tizen from 4.0 to 6.0?

(Topic created: 07-02-2021 05:30 PM)
Smart Gal
Cosmic Ray
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Kitchen and Family Hub

I just purchased a new Family Hub fridge last month. RF22R7551SR Some of the apps don't work properly. It says my Tizen software is 4.0 and is already updated to the latest software. I know they have since had a 5.0 and 6.0; does this mean my model can't upgrade? 

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SamsungLarry
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hey, give this a try: https://www.samsung.com/us/support/troubleshooting/TSG01001820/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
SamsungLarry
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hey, give this a try: https://www.samsung.com/us/support/troubleshooting/TSG01001820/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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