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07-02-2021 05:30 PM in
Kitchen and Family HubI just purchased a new Family Hub fridge last month. RF22R7551SR Some of the apps don't work properly. It says my Tizen software is 4.0 and is already updated to the latest software. I know they have since had a 5.0 and 6.0; does this mean my model can't upgrade?
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07-05-2021 06:49 AM in
Kitchen and Family HubHey, give this a try: https://www.samsung.com/us/support/troubleshooting/TSG01001820/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
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07-05-2021 06:49 AM in
Kitchen and Family HubHey, give this a try: https://www.samsung.com/us/support/troubleshooting/TSG01001820/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
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Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.