Original topic:

black stainless peeling

(Topic created on: 12/28/20 12:15 PM)
userRpe9MeWYNb
Asteroid
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Kitchen and Family Hub

i purchased brand new Samsung black stainless stove, dishwasher, refrigerator and microwave from Lowes with the extended warranty. All of them has the black stainless peeling off. They are all spotty and horrible to look at. i paid over $7500 for this poorly made product. when i called and email samsung like many other consumers they said it cosmetic and nothing they can do about it. i call lowes and they said Samsung consider it cosmetic. NO where in samsung guide or did a lowes sales person tell me the the black stainless is a cheap paint that would peel of they market it as STAINLESS! What they did say was it as fingerprint resistant. i guess they consider when you touch it that the paint peeling off on your finger makes in fingerprint resistant. Then l went on samsung consumer page and there are tons of other people claiming the same thing so to me that is a poorly made product and a SAMSUNG SCAM they will not do anything about.  i purchased black stainless and now my new remodel kitchen is ruined. i will never purchase or recommend samsung again. who started a class action lawsuit,i need to join in.

6 Replies
userEiNFmLAeNU
Astronaut
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Kitchen and Family Hub

I have exactly the same problem and would be glad to join a lawsuit as well.

userGRP3DEbcbn
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Kitchen and Family Hub

I also bought an entire kitchen of Samsung’s black stainless-steel appliances and have the same peeling problem.  I have contacted Samsung on more than one occasion only to be left to feel discouraged by Samsung's admittance of how terrible my issue is due to their defective product but there is nothing they can do.  I spent thousands of dollars and the kitchen appliances I replaced were more cosmetically pleasing.  I feel so scammed.  Would appreciate being notified of any class action suit as I simply cannot believe there will not be one. 

userpoEjQg9Api
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Kitchen and Family Hub

Yes...I would also join a lawsuit..I was scammed thousands of dollars!

user5t1D8q1S94
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Kitchen and Family Hub

I would also like to be included in any class action suit.  I have a $3300 black stainless refrigerator purchased 10-31-2017 that began peeling after just 16 months.  The peeling is now quite severe, affecting all 4 doors, and has resulted in extensive rust in places where the finish has peeled. Despite Samsung's claims, the finish is not "purely cosmetic"; its function is to protect the unit from damage due to rust,  and it has FAILED in this function.  Eventually it will rust through the surface of the door and compromise the ability of the refrigerator to insulate and keep food cold.  

This problem with the finish clearly constitutes a manufacturing defect.  Samsung knows this is a problem for all of their black stainless appliances; the finish is a film so thin they cannot possibly have expected it to last.  It is completely irresponsible to manufacture it in this way.

Even if one were to accept Samsung's contention that the finish is "purely cosmetic," this is not a sufficient reason for Samsung to evade responsibility for manufacturing and selling a defective product.  The cosmetic features of appliances are a major selling point of great importance to consumers.  Appliances are explicitly marketed and sold as objects that are supposed to improve the appearance of your kitchen.  The peeling finish is directly contradictory to that function.

Moreover, the marketing of these appliances is deceptive and arguably fraudulent.  They are marketed as stainless steel, but are clearly "fake stainless," as demonstrated by their vulnerability to rust.  A previous class action lawsuit was filed in Florida, Ferris v Samsung, based on the false marketing of appliances as stainless steel when they are in fact just a thin film over top of a non-stainless material.  Sadly that lawsuit was voluntarily withdrawn with no settlement benefiting the larger class.

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userF7cumeyFzg
Constellation
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Kitchen and Family Hub

IMG_4491-Range.jpgIMG_4492-Range2.jpgI spent $3500 on a refrigerator and range, in 2018. Both are peeling. I was not told that this could happen when I purchased this product. I have never used anything abrasive to clean, nothing besides a soft cloth and soap and water. I want a refund!!! 

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userpoEjQg9Api
Astronaut
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Kitchen and Family Hub

omg..my stove and microwave is also peeling.  I paid so much for them.  Samsung won't do anything to replace them....  I regret so bad buying Samsung...My kitchen looks horrible also,

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