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55”CU 7000 UHD Crystal Tv: Firestick issues

(Topic created: 02-07-2024 02:59 PM)
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Randy R
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LED and OLED TVs

When watching my Firestick in the middle of a show will drop out of it and just go to the main menu. Happening all the time. Just got this tv. 
what could issue be. Already did a reset on tv. 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you so much for posting about this I completely understand your concerns with the TV going to the main menu when watching the Fire Stick.  We can only recommend Checking your tv for software updates. Here's a link you might find

helpful: https://www.samsung.com/us/support/answer/ANS00062224/

 

Other than that, because you're utilizing a third-party device you need to reach out to Amazon for further assistance.  The television does not control the firestick itself and is merely a monitor display to the device. If these symptoms are occurring it's due to the firestick itself or that platform not functioning properly, not the television. 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you so much for posting about this I completely understand your concerns with the TV going to the main menu when watching the Fire Stick.  We can only recommend Checking your tv for software updates. Here's a link you might find

helpful: https://www.samsung.com/us/support/answer/ANS00062224/

 

Other than that, because you're utilizing a third-party device you need to reach out to Amazon for further assistance.  The television does not control the firestick itself and is merely a monitor display to the device. If these symptoms are occurring it's due to the firestick itself or that platform not functioning properly, not the television. 

 

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