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02-07-2024
02:59 PM
(Last edited
02-19-2024
02:21 PM
by
SamsungJustin
) in
When watching my Firestick in the middle of a show will drop out of it and just go to the main menu. Happening all the time. Just got this tv.
what could issue be. Already did a reset on tv.
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02-13-2024
07:37 AM
(Last edited
02-19-2024
02:22 PM
by
SamsungJustin
) in
Hello! Thank you so much for posting about this I completely understand your concerns with the TV going to the main menu when watching the Fire Stick. We can only recommend Checking your tv for software updates. Here's a link you might find
helpful: https://www.samsung.com/us/support/answer/ANS00062224/
Other than that, because you're utilizing a third-party device you need to reach out to Amazon for further assistance. The television does not control the firestick itself and is merely a monitor display to the device. If these symptoms are occurring it's due to the firestick itself or that platform not functioning properly, not the television.
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02-13-2024
07:37 AM
(Last edited
02-19-2024
02:22 PM
by
SamsungJustin
) in
Hello! Thank you so much for posting about this I completely understand your concerns with the TV going to the main menu when watching the Fire Stick. We can only recommend Checking your tv for software updates. Here's a link you might find
helpful: https://www.samsung.com/us/support/answer/ANS00062224/
Other than that, because you're utilizing a third-party device you need to reach out to Amazon for further assistance. The television does not control the firestick itself and is merely a monitor display to the device. If these symptoms are occurring it's due to the firestick itself or that platform not functioning properly, not the television.
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