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Original topic:

Blue color band on white/bright screen

(Topic created: 3 weeks ago)
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Pcarel
Constellation
Options
LED and OLED TVs

Hello.....

I have a S95C 65" oled tv. Recently I noticed a blue have on right side of screen during bright scenes. I turned on an all white screen and at 90 percent all white scene the blue haze appears on right side. I contacted Samsung support and they had me try various options to test screen. Nothing seems to rectify issue. Any idea what issue could be and can it be fixed?

2 Replies
JollyCello
Cosmic Ray
Options
LED and OLED TVs

@Pcarel I assume they had you perform a factory reset ?

Is it still under warranty?

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! If this is still occurring on all sources then this will be some that will require service. Depending on your warranty you will have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/