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Samsung 65 inch T.V dark grey line on screen

(Topic created: 05-19-2024 03:14 PM)
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userrwqjcSvnSg
Constellation
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LED and OLED TVs

So yesterday I turned on my tv. And all the way to the left on the screen there's a thick grey vertica stripe and a white stripe. Has anyone had this happen to them. It's so random. 

 
image
 
 

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello, @userrwqjcSvnSg I agree with @GaryB82 on service being needed in this particular case. Here's is a link that you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app...

 

If this does not help I recommend letting a service technician have a look. Depending on your warranty you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs
It appears your screen is going bad and needs to be serviced you can use the link below for support
https://www.samsung.com/us/support/contact/


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello, @userrwqjcSvnSg I agree with @GaryB82 on service being needed in this particular case. Here's is a link that you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app...

 

If this does not help I recommend letting a service technician have a look. Depending on your warranty you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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