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05-19-2024 03:14 PM (Last edited 05-20-2024 09:32 AM by SamsungCaleb ) in
LED and OLED TVsSo yesterday I turned on my tv. And all the way to the left on the screen there's a thick grey vertica stripe and a white stripe. Has anyone had this happen to them. It's so random.
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05-21-2024 08:47 AM (Last edited Monday by SamsungCaleb ) in
LED and OLED TVsHello, @userrwqjcSvnSg I agree with @GaryB82 on service being needed in this particular case. Here's is a link that you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app...
If this does not help I recommend letting a service technician have a look. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
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05-19-2024 03:31 PM in
LED and OLED TVshttps://www.samsung.com/us/support/contact/
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05-19-2024 04:32 PM in
LED and OLED TVs- Mark as New
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05-21-2024 08:47 AM (Last edited Monday by SamsungCaleb ) in
LED and OLED TVsHello, @userrwqjcSvnSg I agree with @GaryB82 on service being needed in this particular case. Here's is a link that you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#lines-dots-or-spots-of-any-color-app...
If this does not help I recommend letting a service technician have a look. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.