New 32 in TV UN32N5300AFXZA Both HDMI inputs don't work. I know the Cable Box signal is OK because I can connect to another Samsung TV. I tried the fix by holding the power switch for 30 seconds with power and HDMI cable pulled out with no change.
Have a remote meeting with Samsung on April 15 2021. If they can't fix the problem what is the next step?
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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