Original topic:

JME app can be installed on one Samsung TV but not another. Why?

(Topic created: 3 weeks ago)
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mdri
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LED and OLED TVs

Months ago I installed the JME app on my Samsung QN32Q60AAFXZA software version T-KSU2EAKUC-2220.9,BT-S.  Working fine and as expected.

But when I try to install the JME app on my QN55Q7FNA software version T-KTM2AKUC-1350.7,BT-S, the app is not found when searching for it to install.

Why?  What is the difference between these two Samsung smart TVs where it is found when searching for the app on the first but is not found to be installed on the second?

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