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Original topic:

Max App not installing on my SEK-4500

(Topic created: Wednesday)
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WhiteHotKing
Constellation
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Wednesday in 

LED and OLED TVs

IMG_0181.jpeg

 I have a UN55HU9000 Tv with a SEK-4500 evolution kit from 2018 connected. When I try to install the Max app I get this error message and it doesn’t install. The other apps like Disney Plus and Peacock Tv are working.

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Samsung_Moderator
Community Manager
Community Manager
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Thursday in 

LED and OLED TVs

Hello! Thank you for reaching out! Can you install another app? Also, have you reached out to max support as this may be a compatibility issue as max pushes out more updates support for older devices even the evolution kit can and will sometimes be dropped. 

WhiteHotKing
Constellation
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Thursday in 

LED and OLED TVs

Yes I can install other apps. This person on AVS forums has the same set up tv I have and his Max app works. Is there an update that you guys can provide for the SEK 4500 because it has not had an update since 2018?

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