Original topic:

Missing legs in Smart TV

(Topic created: yesterday)
18 Views
bacmb
Constellation
Options
LED and OLED TVs

We purchased our son a UN65DU7200DXZA from Sams last week.  When he got it home and opened up, he found there were no legs in the box.  The box isn't in a shape to put the TV back in and he lives and hour and a half away from Sams.  I've tried to call them, but with Christmas around the corner, they don't answer.  Do I need to go back there to get legs or is that something that needs to come from Samsung directly?

2 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

You can contact support and try and get a pair but Iā€™m not sure I would suggest wall mounting the tv if possible 

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


0 Likes
LongHiker
Galactic Samsung Care Ambassador
Options
LED and OLED TVs
Since you just bought the TV, the best lotion is probably to return to Sams and get a replacement.
0 Likes