I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.
Where would I post SW Update issues or feedback
I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.
Same issue as everyone here. TV software update causal to some apps no longer working. 1.5 hours with tech support using most basic troubleshooting tree was ineffective. Impression: software update shipped with errors and now we need to wait for another update - will likely take a long time and no ownership of error taken by Samsung. At least own this mistake and present us with a solution or interim solution.
Hi I had the same problem after doing the update on my tv. I had to go into settings go to maintenance mode, create yourself a 4 digit pass code to get in. Once in it'll do a reboot. Once that has done press home button to exit and hopefully everything will be back to normal
Iāve had multiple visits from technicians that have repeatedly moved HDMI cables from port to port, completed factory soft and hard resets and nothing has worked. There was not one single issue with the TV prior to the ā2011ā software update - which is when it suddenly stopped functioning properly. A fix is required immediately, as for now I have a few thousand dollar black picture frame on the wall. Not happy at all with Samsungās response and lack of information on this.
