ONE UI Update broke my OLED TV Samsung Home Page

[Doug33837]

Greetings Samsung Community,

I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.

Where would I post SW Update issues or feedback

I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.

Thank you!

[Bughyman1000]

We really need a fix for the update and other issues, please step up. Besides the issues with apps not working, the UI hanging or glitching out, the Wi-Fi is constantly giving errors and disconnecting and now, I can't turn off the picture while listening to YouTube. All of this is getting really unacceptable now.

[Bughyman1000]

I mean, let's be honest here. Your customer support is practically inexistent, it's a disgrace. I think you are aware that many of us are returning your broken TVs and won't ever be buying your TVs ever again, right?

I paid premium price for an OLED with which I have constant problems since day 1. Without even the slightest exaggeration, each week I have to fix another issue which comes up. I've actually started writing a note with common errors I've encountered and their solution. And you know what? I'm not the only one in this situation. You don't respect us as customers, and I've completely lost brand loyalty. 

[jvegas1]

Same issue as everyone here. TV software update causal to some apps no longer working. 1.5 hours with tech support using most basic troubleshooting tree was ineffective. Impression: software update shipped with errors and now we need to wait for another update - will likely take a long time and no ownership of error taken by Samsung. At least own this mistake and present us with a solution or interim solution.

[Adp1997]

Hi I had the same problem after doing the update on my tv. I had to go into settings go to maintenance mode, create yourself a 4 digit pass code to get in. Once in it'll do a reboot. Once that has done press home button to exit and hopefully everything will be back to normal 

[poopsicles]

Tried it. Didn't work. Errors persist.

[GD7]

I’ve had multiple visits from technicians that have repeatedly moved HDMI cables from port to port, completed factory soft and hard resets and nothing has worked. There was not one single issue with the TV prior to the ‘2011’ software update - which is when it suddenly stopped functioning properly. A fix is required immediately, as for now I have a few thousand dollar black picture frame on the wall. Not happy at all with Samsung’s response and lack of information on this.

TV Model: S95C

[GD7]

To add to this, version 2020.2 was released on February 8, 2025 - supposedly as a ‘hot fix’ for this issue. The same issues as before continue to persist and my apple tv box and PS5 still do not connect. Well done Samsung, this couldn’t be more embarrassing…

When will there be a solution to this???

[poopsicles]

Gave up and bought a Google TV Streamer yesterday. Sucks to have to spend the extra money, but I'd rather do that than endure any more of Samsung's indifference. Was never happy with Tizen OS anyway. Good luck everybody.

[DonBronco]

Same issue on S90c OLED since v 2011 update. I did discover workaround to play content I must cast to TV from iPhone using the Peacock App. 

[MightyMashtun]

It would be great to hear from Samsung that they actually recognize the problem and are working on it.  This is absurd and so disrespectful to their customers.  Push out fix already!