I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.
Where would I post SW Update issues or feedback
I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.
Just had a repair ticket and technician come out. Confirmed software issue and Samsung is aware. Said it should be resolved in 24 to 48 hours but doubt that. Get into a chat for help and ask them to submit a service ticket. Date technician was out 11/19/24 for service.
