I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.
Where would I post SW Update issues or feedback
I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.
I have a s90c OLED, I liked putting videos on YouTube and turning off the screen, but after updating, when turning off the screen in the accessibility menu the video on YouTube stops too.
I just bought a S90C OLED, set it up with all my accounts and HULU, Disney+, and Peacock all timeout while attempting to start a stream. Has anyone found a solution to this problem that actually works? I've seen a lot of advise, but no one has come back and said that a solution has actually worked for them.
It seems obvious at this point that a recent firmware or software update from Samsung has messed all of this up. How frequently do they roll these out and can we expect a quick response to actually fix this issue?
I am thinking of taking this tv back to the store if this issue isn't addressed soon!
Hello! Thank you for reaching out, and I'm sorry to hear about the trouble accessing applications on your QLED/OLED TV. Let's try a few steps that may resolve the issue. Can you try to cold reboot the TV? A cold reboot is unplugging the tv for 2 full minutes. Press and hold the power button on your remote until the TV restarts and you see the QLED( or OLED) logo. Once the TV restarts, allow the Smart Hub page to load fully. After the reboot, please try opening the applications that weren't working before. If the issue persists after the cold reboot, the net step would be to reset the Smart Hub.
Thank you for your patience, and we hope these steps help resolves the issue.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
I have done a cold reboot using both methods suggested as well as resetting the Smart Hub to no avail. I also did a factory reset and talked with a customer service technician who was able to control my tv remotely and change many settings in an attempt to get this to work. None of that helped. This is a Samsung issue that needs to be addressed ASAP or you will lose a lot of money with the upcoming holiday season!
Are you a bot? These people have told you what they've done further down in the thread. This is happening for me as well and this is the only device having an issue in my house. I have done everything, including a complete factory reset.
Tried all of this and a factory reboot. Nothing works. Samsung tech support could not fix it an suggested that tech look at the TV. Everything was find before the firmware update.
