Original topic:

Samsung TV Plus Not Active in one TV but it is on another

(Topic created: 4 weeks ago)
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frread
Constellation
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LED and OLED TVs

I bougth 2 CU7000D Crystal UHD 4K Smart TV one 75 and one 55, 
but for some reason i get samsung tv plus only on the 55 inch one.

They are both connected to the same network and same samsung account, and both have the same software installed.

only difference is the 75 inch has a cable box installed and the 55 does not.

how can i activate samsung tv plus on the 75 inch one

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3 Replies
bill-e
Epic Samsung Care Ambassador
Options
LED and OLED TVs

Have you gone into Apps->Settings->App Settings and checked that it  doesnn't  need to be downloaded and installed? 

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Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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frread
Constellation
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LED and OLED TVs

Yes, i have checked and its not even there.

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frread
Constellation
Options
LED and OLED TVs

I was able to contact support and the issue was fixed, the tv was in the wrong region.

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