Original topic:

TV banner (store/demo mode)

(Topic created: 03-20-2023 01:51 PM)
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THE RADIO MAN RSGB
Constellation
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LED and OLED TVs

I don't know what I did but I have a Series 6 banner that lists Auto Motion +, Media 2.0, Internet Tv and Eco friendly banner that pops up on my screen, I've gone through every setting I can find on this TV and have even tried unplugging it for a minute. Can someone please help me. I've seen other similar complaints but my TV  ue376530uk xxu i have tryed setup its on HDMI channels  only 

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks so much for reaching out about this. I can certainly understand how annoying it would be to have that banner across the top of your TV all the time. I'm unable to locate the model number that you provided, but it sounds like it is in "Store Mode" or "Demo Mode". Not to worry, the link below will walk you through the few simple steps to change it back to "Home Mode".

https://www.samsung.com/us/support/troubleshooting/TSG01201503/

Please let us know if this helps!

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks so much for reaching out about this. I can certainly understand how annoying it would be to have that banner across the top of your TV all the time. I'm unable to locate the model number that you provided, but it sounds like it is in "Store Mode" or "Demo Mode". Not to worry, the link below will walk you through the few simple steps to change it back to "Home Mode".

https://www.samsung.com/us/support/troubleshooting/TSG01201503/

Please let us know if this helps!