TV does not turn on through HDMI CEC

[wangvictorh]

Just bought a Samsung S95D and the TV  does not reliably turn on through HDMI CEC ... I've tried using an Apple TV and a Playstation 5, both of which are set to turn the TV on through HDMI CEC and have the appropriate cables to do so (i.e. both of these devices turned my previous Samsung Q90T on without any issues prior to this TV).

This seems to be an issue  when the TV is off for more than an hour ... if the TV was just recently turned off (e.g. in the past hour), the Apple TV and the Playstation 5 are both able to turn the TV on. Anything more than an hour, the TV does not turn on successfully through these two devices

[jean-gui]

I believe I have the same issue with a S95D TV and an Amazon FireTv Stick 4k Max.

When I use voice command to turn the TV on (either through the voice button of the stick's remote, or an echo dot linked to the stick), the TV will only turn on if it was not off for too long (I haven't tried to find out exactly how long).

It does work if I use the on/off button on the FireTv remote though, I guess because it also uses IR.

I hope Samsung can fix this soon.

[wrwg]

Same issue here. Brand new S95D connected to a newer Apple TV 4k. Won't turn the TV on via the the Apple TV remote, worked perfectly with the previous LG. HDMI CEC is on, software is up-to-date. Now I've to juggle with multiple remotes, like 10 years ago. Please fix this.

[Markjjg]

Same issue here.

S95D and Q990B with latest Apple TV.

Both connected to the one connect box. Apple TV will turn on the soundbar through the one connect but TV will not come on. Only works temporarily if the tv is reset and is not off longer than an hour or so…. Then back to normal, unresponsive behaviour. Most annoying. 
@samsung team. Any updates on this?

[Dudefr]

Same issue. Just buy brand new S95D connect my Apple TV 2022. 
HDMI CEC is on on both devices. I can turn on and off for a couple of minutes but after maybe 30 minutes, the Apple TV can turn on the S95D anymore.

All worked perfectly on my old Sony AF9. 

[dinosaurus]

I’m somewhat relieved that this seems to happen across the full range of 2024 Samsung TVs, even the flagship TVs such as the S95D. And not only the ‘lifestyle’ The Frame TVs.

Let’s hope that with enough customer complaints it will get the attention of the product development team and that there is no hardware limitation that prevents this problem to be fixed.

Is there a formal way of filing a bug report in addition to this forum?

[lawrose]

Same. Turning on the Apple TV which is plugged into HDMI 1 on the One Connect Box of my new S95D will turn on the Samsung 990B sound bar which is plugged into the eARC port on the OCB. However, the TV remains off.

Turning the Apple TV *OFF* does turn off both the TV and the sound bar the way it should.

As folks are noting here, if the TV was turned off CEC will work to turn it on within a few minutes, but not longer than that.

Clearly this is a bug that needs to be fixed. Same cable and sound bar worked properly for CEC on my previous Samsung TV (QN95B) which my new S95D replaced. 

[Alkerion]

We should see an update to Tizen 8 and One UI, let's hope they fix their bugs and allow us to remove unwanted ads (It's unacceptable to have ads on >3k TV).

[Surreality]

Haha, I’m sure the ads will just get more oppressive and the amount of issues will increase. The lack of response from Samsung is disconcerting. I spoke to a support agent and tried to get them to flag the issue, they seem to not really care about escalating it.

I’ve resolved the issue twice through hours of troubleshooting but every time I unplug the TV, the trials start all over. I can’t work out what causes it to work, I will let you all know if I find a full proof way to resolve it.

[HarryWM]

Same issue here, 55inch S95D with Apple TV 4k 2022. I can power off the TV but after a while, I cannot wake up the TV using Apple TV remote. It's SUPER ANNOYING to use 2 remotes at the same time. Please fix this issue ASAP. 

[userQLQheNUUd9]

Same issue as well.  We have an S95D and a new Apple TV box connected.   We cannot power the TV on with the Apple TV remote.  It's frustrating that Samsung can't get this fixed considering the TV is > $3500!